Questions, answered plainly

A gentle, fragrance-free leave-on cream for face and body. It carries 1% colloidal oatmeal, labeled as a skin protectant active, in an emollient base with zinc gluconate, copper gluconate, and magnesium aspartate. It comes in 50g and 100g jars.

Everyday care of skin that feels dry, tight, or reactive. The approved language for the cream is simple: it soothes eczema-prone skin, supports the skin barrier, and relieves itching associated with eczema. It is not a treatment for any condition.

No steroids, no parabens, no added fragrance. The full ingredient list is on every jar and on the product page.

No, and we would not want it to be. A water-based cream needs a preservative to stay safe. AuraAnn uses phenoxyethanol with ethylhexylglycerin, both listed on the label.

Zinc, copper, and magnesium each have established roles in normal skin biology, and that is what our Mineral Library explains. We do not claim a mineral-specific result for this cream, because no finished-product study has been run. The colloidal oatmeal active carries the product's labeled use.

Both brands use the same mineral system. AuraAnn is the lifestyle lane at a lower mineral concentration for daily use. MineralsRx runs its own cream at a higher concentration. The only difference we describe is concentration, and exact figures are not published.

Apply a thin layer to clean, dry skin as needed. It can be used on the face or body. For external use only, and avoid the eyes.

Yes, if your skin reacts easily. Apply a coin-sized amount to the inner forearm once a day for two days. If there is no redness or itching, use it more widely. Our journal has a step-by-step guide.

It is a gentle, fragrance-free moisturizer with directions for external use. For children under two, or on broken skin, ask your pediatrician first.

Do not stop or change anything a clinician has prescribed. If you want to add a moisturizer to a routine that includes prescription products, ask the prescriber how to space them.

Brief tingling on very dry skin can happen with many moisturizers. If irritation builds, spreads, or lasts, wash the area with cool water, stop using the product, and see a doctor if it does not settle.

At room temperature, lid on, away from direct sun. Use clean, dry fingers to keep the jar fresh.

Within the United States. Shipping options and costs are shown at checkout. International shipping is not offered yet.

Returns and refunds are handled case by case; there is no standing return window. If something is not right with your order, email support@auraann.com with your order number and what happened, and a person will reply with next steps.

Checkout runs on Shopify, so your payment details go to Shopify's secure checkout and never touch this site. Orders and shipping are managed from the same system.

Not yet. A refill option is being set up and will appear on the product page when it is ready.

We do not publish launch dates until a formula is final, tested, and labeled. Each product page shows what is being developed and what has to be true before it ships. The waitlist is the way to hear first.

In the United States sunscreen is a regulated drug. Until the active is chosen and SPF testing is complete, we make no protection claim of any kind. The page describes the path, not a product.

We store your email, the product you asked about, and the time you consented. That is all. You can unsubscribe with one click from any email. We never ask for health information.

AuraAnn Skincare LLC, a small founder-owned company in Texas. The cream is made in batches to order rather than warehoused.

MineralsRx is a separate brand run by the same family, and AuraAnn first grew through MineralsRx referrals and word of mouth. The two brands share a mineral system and run separate stores. See the word-of-mouth page for the full disclosure.

No. AuraAnn is a consumer brand and does not run a practitioner directory or referral program.

Yes, and we read every message. We do not publish customer stories on the site yet, because doing that responsibly needs written consent, a review of what the story claims, and a policy for what typical results look like. When that is in place, we will ask.